Because we are a nurse-practitioner-directed medical practice, every appointment reserves licensed-provider time, a treatment room, and often pre-ordered product specifically for you. When an appointment is missed or cancelled last-minute, that time can't be offered to another client. The following policy applies to all services booked at Hello Gorgeous Med Spa and through our Hello Gorgeous RX / RE GEN telehealth line.
1.Notice required to cancel or reschedule
We kindly ask for advance notice to cancel or reschedule any appointment. This gives us the opportunity to offer your spot to another client.
- Standard treatments (injectables, facials, laser, body): 24 hours notice.
- Extended or advanced services (CO₂, Morpheus8 / RF, and other longer bookings): 48 hours notice, as these reserve significant provider time.
- Cancel or reschedule by phone at (630) 636-6193, or through your Square booking confirmation.
2.Late-cancellation & no-show fees
Cancellations made with less than the required notice, and missed appointments, are subject to the following fees:
| Situation | Fee |
|---|---|
| Cancel/reschedule with less than the required notice | $50 or 50% of the service price, whichever is greater |
| No-show (missed appointment, no contact) | $100 or 100% of the service price, whichever is greater |
| Arriving more than 15 minutes late (may require rescheduling) | May be treated as a late cancellation |
Fees may be charged to the card on file. We're human — genuine emergencies happen, and fees may be waived at our discretion on a first occurrence.
3.Deposits & booking holds
Certain appointments require a deposit to book. This deposit is applied to the cost of your service on the day of your visit.
- A $50 deposit (or card on file) may be required for new clients, advanced treatments, and longer bookings.
- Deposits are fully refundable / transferable when you cancel with the required notice.
- Deposits are forfeited for late cancellations and no-shows and applied toward the fees above.
4.Card on file
To reserve your appointment, we require a valid credit or debit card on file. Storing your card does not charge you at booking — it is only used for the fees described in this policy, or with your authorization at checkout. Your payment information is stored securely and handled in accordance with our privacy practices.
5.Memberships & prepaid packages
- A no-show or late cancellation against a membership or prepaid package may forfeit that session/credit.
- Monthly membership terms, pauses, and cancellations are governed by your membership agreement. See also our Package Policy.
6.Hello Gorgeous RX / RE GEN (telehealth & prescriptions)
Telehealth consultations follow the same notice and no-show terms as in-clinic visits.
Prescription & compounded medication orders are non-refundable once filled or shipped. Because these are made or dispensed specifically for you, they cannot be returned or resold. If your provider does not approve an item during review, that item is fully refunded. Shipping fees are non-refundable once an order has shipped.
7.Our commitment to you
If we ever need to cancel or reschedule your appointment, we'll give you as much notice as possible and will not charge you. Any deposit you've paid will be honored toward your rescheduled visit or refunded in full.
Questions? We're happy to help. Call or text (630) 636-6193, or ask our front desk at your next visit. By booking an appointment with Hello Gorgeous Med Spa, you acknowledge and agree to this policy.
Related: Service & Refund Policy · Package Policy · Terms of Service · Book online